Operational performance improvement
International valve manufacturer, two UK plants, £16m, 250 employees
Business focused on OEM supply was losing distribution sales due to extended lead times. Led definition and execution of a strategy for growth, expanding both distribution and OEM sales. Delivered lean manufacturing conversion of MRP-driven batch manufacturing, improving lead times. Successfully won £1.4m new supply contracts against 20% collapse in industry demand, post 9/11. Resolved quality concerns of primary OEM customer securing ongoing relationship.
President, sister USA company
"Ian put his soul into changing the long engrained company culture. He put the customer at the heart of the organisation and through lean led tremendous improvements in quality, availability and service."