Case Histories

Operational performance improvement

Business: international valve manufacturer

Size: two UK plants, £16m turnover, 250 employees

Ian put his soul into changing the long-ingrained company culture. He put the customer at the heart of the organisation and through lean led tremendous improvements in quality, availability and service.

Background

The business focused on OEM supply and was losing distribution sales due to extended lead times.

Actions and results

  • Led definition and execution of a strategy for growth, expanding both distribution and OEM sales
  • Delivered lean manufacturing conversion of MRP-driven batch manufacturing, improving lead times
  • Successfully won £1.4m new supply contracts against 20% collapse in industry demand, post 9/11
  • Resolved quality concerns of primary OEM customer securing ongoing relationship
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