Steps

Practical guides to help your business grow, change and improve

Encouraging pushback

Many years ago I witnessed my employer’s brutal reaction to a very public product failure. The product, a climate control heat exchanger, was based on long proven technology.  The design had been rigorously tested. It fully complied with the prevailing company design, manufacturing and client standards. And, after pre-production testing, had been “passed off” by the OEM customer for volume production.

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